Privacy Policy
Version 1.001Introduction
KarmaaLab Technologies Pvt. Ltd. (“KarmaaLab”, “we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains what personal data we collect when you use our website (karmaalab.com), how we use it, who we share it with, and what rights you have.
This policy applies to all visitors, leads, and customers who interact with karmaalab.com and its subdomains.
This policy complies with India’s Digital Personal Data Protection Act 2023 (DPDP) and is consistent with the EU General Data Protection Regulation (GDPR) for visitors from the European Economic Area.
02Information we collect
We collect personal data through three channels:
1. Forms you submit
When you submit a demo request, contact form, newsletter signup, or partner inquiry, we collect:
- Full name
- Work email address
- Phone number (with country code)
- Company name
- Your role / job title
- Product(s) of interest (demo form only)
- Message or additional context (optional)
2. Live chat (Chatwoot)
If you use our live chat widget, we collect:
- Chat message content
- Session identifier
- IP address (server-side)
- Browser and device type
3. AI-powered search
When you use the search feature on our blog or case study pages, your search query is sent to Anthropic’s Claude API for semantic classification. If your query contains personal information, that information is processed by Anthropic subject to their privacy policy.
We do not use tracking pixels, fingerprinting, or behavioural advertising. We currently have no analytics SDK installed.
03How we use your data
| Purpose | Legal basis | Data used |
|---|---|---|
| Respond to demo requests and schedule product demos | Legitimate interest / Contract | Name, email, phone, company, product interest |
| Send transactional confirmation emails | Legitimate interest | Email address |
| Store leads in our CRM (Twenty CRM) | Legitimate interest | Name, email, phone, company |
| Deliver live chat support | Legitimate interest / Consent | Chat messages, session data |
| Classify search queries using AI | Legitimate interest | Search query text |
| Send newsletter (if subscribed) | Consent | Email address |
| Save your form progress on your device | Legitimate interest | All form fields (localStorage, device only) |
We do not sell, rent, or trade your personal data to any third party.
04Third-party processors
We use the following third-party services that may process your personal data on our behalf. Each is subject to a Data Processing Agreement and their own privacy policy.
| Processor | Role | Data shared | Privacy policy |
|---|---|---|---|
| Twenty CRM | CRM and lead management | Name, email, phone, company | twenty.com/privacy |
| Resend | Transactional email delivery | Email address, name | resend.com/privacy |
| Chatwoot | Live chat support | Chat messages, session ID, IP address, browser info | chatwoot.com/privacy-policy |
| Anthropic | AI search tag classification | Search query text | anthropic.com/privacy |
| WordPress (studiowp.karmaalab.com) | Content management and form submission storage | Contact form data, newsletter email | Self-hosted — KarmaaLab controlled |
05Data retention
We retain your personal data only for as long as necessary:
| Data type | Retention period | Storage location |
|---|---|---|
| Demo request data | Until you request deletion | Twenty CRM, backend DB |
| Contact form submissions | 2 years | WordPress database |
| Newsletter subscriptions | Until you unsubscribe | WordPress database |
| Chat transcripts | Per Chatwoot’s policy | Chatwoot server |
| Search queries | Per Anthropic’s policy | Anthropic servers |
| Form draft data (localStorage) | 30 days or until submitted | Your device only |
You may request deletion of your data at any time by emailing privacy@karmaalab.com. We will respond within 30 days.
07Your rights
Under India’s DPDP Act 2023 and the EU GDPR, you have the following rights regarding your personal data:
- Right of access — request a copy of the data we hold about you
- Right to correction — request that inaccurate data be corrected
- Right to erasure — request deletion of your personal data
- Right to withdraw consent — withdraw marketing or functional consent at any time without affecting prior lawful processing
- Right to data portability — receive your data in a structured, machine-readable format
- Right to object — object to processing based on legitimate interest
To exercise any right, email privacy@karmaalab.com with the subject line ‘Data Request — [Your Name]’. We will respond within 30 days and verify your identity before releasing any data.
08FAQ
09Contact us
KarmaaLab Technologies Pvt. Ltd.
Century Towers, HAL Old Airport Road, HAL 2nd Stage,
Kodihalli, Indiranagar, Bengaluru, Karnataka — 560008
Privacy enquiries: privacy@karmaalab.com
General enquiries: Contact form
For complaints regarding data processing, you may also contact India’s Data Protection Board once operational, or your local data protection authority if you are based in the EU.
This document was last updated on 27 April 2026. For questions, email privacy@karmaalab.com